Many players tend to ignore the quality of customer support in online casinos, only at their own peril. It is a fact that the customer support quality serves as a good pointer to the quality of an online casino, and whether you can hope to have a good playing experience. Even legitimate online casinos do not always promise a good customer service. Here are some tips to help you assess the customer support quality in an online casino before you choose playing the best online pokies at it.
Check the customer support modes available
Find out whether the gambling website has various customer support modes available, including:
- Live chat
- Phone support
- Contact Form
A website with multiple modes can help you to choose one that is more appropriate for you, or one that you are more comfortable with. It can also show that the casino is serious about its business.
Look at the responses offered
Make some general enquiries using any of the customer support modes that are offered. Generally, Live Chat is the fastest in terms of response. In case that is not available, use the email feature. You can also use the Contact form given in the website and get a support ticket generated in your name or for your IP address. If the response takes over 24 hours to arrive, you should move on to some other casino. The last thing that you will like is to have delayed response for problems or issues that require fast attention from the customer support team.
Check user reviews / customer reviews
Online casino user reviews news can of course help you to know about whether the services are good enough, and whether there are frustrating delays in response, no responses, half-baked answers and other problems that can hamper the playing experience for you. Before you sign up and open an account, you should check this.